Privacy Policy
This privacy policy outlines how Donbet Casino collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection regulations in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you register and use Donbet Casino, we collect various types of information necessary to provide our services and comply with legal obligations. Personal information collected includes your full name, date of birth, residential address, email address, telephone number, and payment details. We also gather technical data such as IP address, browser type, device information, operating system, and gameplay activity including game preferences, betting patterns, session duration, and transaction history.
Identity verification documents are collected to meet regulatory requirements, including copies of government-issued identification, proof of address documents, and payment method verification. We may also collect information through cookies and similar tracking technologies to enhance your user experience and analyse platform performance. All data collection serves specific purposes related to account management, regulatory compliance, fraud prevention, and service improvement.
How We Use Your Information
Your personal information is processed for clearly defined purposes that are essential to our operations and your gaming experience. We use your data to create and manage your account, process deposits and withdrawals, verify your identity and age to comply with gambling regulations, and provide customer support services. Your information enables us to offer personalised gaming experiences, send service-related communications, and ensure the security and integrity of our platform.
We analyse usage data to detect and prevent fraudulent activity, money laundering, and other illegal activities. Marketing communications may be sent to you based on your preferences, but you retain the right to opt out at any time. We also use your information to comply with legal and regulatory obligations, including reporting requirements to the UK Gambling Commission and other relevant authorities. Data processing is conducted on lawful bases including contractual necessity, legal obligation, legitimate interests, and your consent where applicable.
Data Sharing and Third-Party Access
Donbet Casino may share your personal information with carefully selected third parties who assist us in operating our platform and providing services. These parties include payment processors who handle financial transactions, identity verification services that confirm your age and identity, gaming software providers who power our slot games and other casino products, and customer service platforms that support our help desk operations.
We share data with regulatory bodies and law enforcement agencies when required by law or to comply with gambling regulations. Marketing partners may receive limited information if you have consented to receive promotional communications. All third-party service providers are bound by strict confidentiality agreements and data protection obligations. We ensure that any international data transfers comply with UK data protection standards through appropriate safeguards such as Standard Contractual Clauses.
The following table outlines the categories of third parties and the purposes for data sharing:
| Third Party Category | Purpose of Data Sharing | Data Protection Measures |
|---|---|---|
| Payment Processors | Transaction processing and fraud prevention | PCI DSS compliance, encryption |
| Verification Services | Age and identity verification | Secure data transmission, limited access |
| Gaming Providers | Game delivery and platform functionality | Confidentiality agreements, data minimisation |
| Regulatory Authorities | Compliance with gambling laws | Legal obligation, secure channels |
| Customer Support | Service delivery and query resolution | Access controls, staff training |
Data Security and Retention
We implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Security measures include industry-standard SSL encryption for data transmission, secure servers with firewall protection, regular security audits and vulnerability assessments, and strict access controls limiting employee access to personal data on a need-to-know basis.
Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. Account information and transaction records are typically retained for a minimum of six years following account closure to meet UK Gambling Commission requirements and financial record-keeping obligations. Marketing data is retained until you withdraw consent or request deletion, subject to any overriding legal obligations.
The retention periods for different data categories are as follows:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account registration details | 6 years after account closure | Regulatory requirement |
| Transaction records | 6 years after transaction date | Financial regulations |
| Identity verification documents | 6 years after account closure | AML regulations |
| Gameplay history | 6 years after account closure | Gambling Commission requirements |
| Marketing consents | Until withdrawal or 2 years of inactivity | Consent management |
| Customer support communications | 3 years after last contact | Legitimate interest |
Your Privacy Rights
Under UK data protection law, you have specific rights regarding your personal information. You have the right to access the personal data we hold about you and receive a copy in a commonly used electronic format. You may request correction of inaccurate or incomplete information, and in certain circumstances, you can request deletion of your personal data, subject to legal retention requirements.
You have the right to object to processing based on legitimate interests, restrict certain types of processing, and withdraw consent where processing is based on your agreement. Data portability rights allow you to receive your personal information in a structured format for transfer to another service provider. You may opt out of marketing communications at any time through your account settings or by contacting our customer support team.
To exercise any of these rights, you should submit a request through your account dashboard or contact our Data Protection Officer at [email protected]. We will respond to verified requests within one month, though complex requests may require additional time. If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.